FAQ

Q: Who are Prince Cellars?

Prince Cellars is a Fortitude Valley based bottle shop, with an online asset that specialises in the drinks you can't find in your local liquor store. We feature an extensive range of Australian and imported wines, and an ever evolving selection artisanal and classic spirits. 

Q: How long will shipping take?

Usually these orders may take 5 to 7 working days to arrive, depending on the supplier and your location. For more information, please see our Delivery Policy and Terms and Conditions pages.

Q: How much is Shipping? 

Once you have added items to your shopping cart, your shipping cost will appear on your Checkout page. Remember in Australia any orders over $300 are free shipping and below $300 the shipping charge is only $10 flat rate to anywhere in Australia for orders under 20kg.

Q: Who can accept my order?

If you’re purchasing for yourself, you’ll need to physically accept the order and show photo ID.
If you’re purchasing as a gift, the gift recipient who was named on your order, must physically accept the order and show photo ID.

Q: Can my order be left unattended?

Unfortunately, our drivers are not able to leave items unattended.

Q: Why do you need to record my ID?

Rest assured your ID information will not be shared with any 3rd party. We record your ID to ensure that the person receiving the order is over 18 years of age, and that it’s the same person listed on the order.

Q: Can I pick up my order in-store?

Absolutely. Just remember to click the pick up in-store option when selecting shipping.